Diabetes Discrimination: Understanding the Legal Advocate Program Call Process

Do you know what diabetes discrimination is? Do you know how you can help your constituents who are being treated unfairly because of their diabetes at work, at school, by police and in other aspects of daily life? Can Legal Advocacy help people who speak Spanish? The answers to these questions, and more, are found in the recently-updated document: How To Process Discrimination Calls for Staff, posted on MyADA for easy access. Please take a few minutes to read the document and understand how the Association’s Legal Advocacy work helps those who face diabetes discrimination. And, most important, remember to refer them to 1-800-DIABETES. You may also transfer callers directly to ext. 5201.

Here are a few things to keep in mind:

  • Constituents are screened by our trained representatives at the Center for Community Information and Support to determine if the issue is something the Association can help with.
  • If the Association can help, callers will be given a short form to return via email, fax or mail to send to the Legal Advocacy Department. This ensures that we can process all calls in a timely and efficient manner.
  • Association staff members do not represent people but are often able to help people resolve problems by themselves.
  • When local representation is necessary, Legal Advocacy staff may refer callers to local attorneys licensed in those states.

Association staff in all departments and local offices around the country can help make a big difference in connecting constituents to Legal Advocacy resources and help. If you have any questions about the process in general, please contact Katharine Gordon, Director, Legal Advocacy, at kgordon@diabetes.org or ext. 1321.

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